Privacy Policy

This Privacy Policy explains how Assist Properties Co., Ltd. ("we," "us," "our"), operating The Natai Villas, collects, uses, and protects your personal information when you use this website or contact us, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

1. What We Collect

We collect personal information only when you provide it directly to us — we do not collect information you don't choose to share. This happens when you:

How you contact us	What's collected
Our Contact page form	Name, email, phone number, preferred villa, dates, message
WhatsApp	Phone number, and whatever you choose to tell us
The booking calendar (BedBooking)	Name, email, phone, payment details, stay dates — collected directly by BedBooking, our booking-calendar provider
Browsing this site	Standard technical data (IP address, browser type, pages visited) via basic site analytics

2. How We Use It

• To respond to your enquiry or process your booking
• To send booking confirmations, payment reminders, and pre-arrival information
• To arrange any activities, transfers, or services you've requested
• To improve this website and understand how it's used

We do not sell your personal information, and we do not use it for advertising purposes.

3. Who We Share It With

We share personal information only with the third parties necessary to provide our services:

• Tilda — our website hosting and CRM platform, used to store and manage enquiries submitted through this site
• BedBooking — our villa booking and calendar system, used to process bookings and payments for villas with live availability
• Google Maps — where location maps are embedded on this site, Google may collect standard technical data per its own privacy policy

We do not share your information with any other third party except where required by law.

4. Cookies

This site uses basic cookies for site functionality and to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site (such as the booking calendar) may not function correctly without them.

5. Data Retention

We retain your personal information for as long as necessary to respond to your enquiry, fulfil your booking, and meet any legal or accounting obligations that follow — after which it is deleted. We do not keep personal information indefinitely or for purposes beyond these.

6. Your Rights Under PDPA

Under Thailand's PDPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where we're not legally required to retain it
• Withdraw consent to future communications from us at any time

To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable steps to protect your personal information, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children

This site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 without a parent or guardian's involvement in the booking.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

For any questions about this policy, or to exercise your PDPA rights, contact us at sales@ap-natai.com or via WhatsApp.