Terms & Conditions

These Terms & Conditions apply to all bookings made for Villa Saanti, Villa Sira, Villa Bella Vita, Villa 57, and Villa Sand (together, "the Villas"), operated by Assist Properties Co., Ltd. ("we," "us," "our") under the trading name The Natai Villas. By making a booking, you ("the Guest") agree to the terms below.

1. Booking & Payment

A booking is only confirmed once a deposit has been received and we have issued written confirmation. A deposit of 50% of the total stay cost is required at the time of booking to confirm your reservation. The remaining 50% balance is due 1 month prior to arrival. We reserve the right to cancel a booking if the balance is not received by the due date.

2. Cancellation & Date Changes

We do not offer cash refunds on cancellations. If you need to cancel your stay and let us know more than 1 month before your arrival date, you may change your dates to the next available period within the same season your original booking was paid for, at no additional charge. Cancellations or date-change requests made within 1 month of arrival are non-refundable. We recommend guests take out travel insurance covering trip cancellation.

3. Check-In & Check-Out

Standard check-in is from 14:00 and check-out is before 11:00, unless otherwise agreed in writing. Early check-in or late check-out may be arranged in advance, subject to availability, and may incur an additional charge.

4. Maximum Occupancy

Each villa has a stated maximum guest capacity, published on its individual listing page. This limit may not be exceeded without our prior written consent. We reserve the right to refuse entry, or to charge an additional fee, if the number of guests exceeds the agreed capacity.

5. Security Deposit

A refundable security deposit of between USD 500 and USD 1,000, depending on the villa, is required prior to check-in, to cover any loss, damage, or excessive cleaning required beyond normal wear and tear. The exact amount for your villa will be confirmed at the time of booking. This deposit is returned on the day of check-out, provided no damage has occurred.

6. Guest Conduct & House Rules

Guests are expected to treat the villa, its contents, and neighbouring properties with respect. The following apply unless otherwise agreed with us in advance:

• No parties or events beyond the booked guest count without prior written approval
• We don't enforce a strict quiet-hours cutoff, but ask that guests be respectful of noise from 10pm onward — and by midnight at the latest, particularly where neighbouring properties are occupied
• No smoking indoors
• Pets by prior arrangement only
• The primary booker must be at least 18 years of age and present for the duration of the stay

We reserve the right to end a stay without refund, and to charge for any resulting damage or cost, if these rules are seriously or repeatedly breached.

7. Guest Responsibility & Liability for Damage

The Guest is responsible for the villa and its contents during their stay, and will be liable for the cost of repair or replacement of anything lost, damaged, or excessively soiled beyond normal use. We are not liable for loss, theft, or damage to guests' personal belongings.

8. Third-Party Services & Activities

Where we arrange transfers, chefs, tours, golf, or other activities on a guest's behalf, these are provided by independent third-party suppliers. We take reasonable care in selecting these suppliers, but we are not liable for their acts, omissions, cancellations, or the quality of service provided.

9. Force Majeure

We are not liable for any failure to perform our obligations where this is due to circumstances beyond our reasonable control, including but not limited to extreme weather, natural disaster, government action, pandemic, or civil unrest. Where a stay is affected by such an event, we will work with the Guest in good faith on rescheduling or an appropriate resolution, but a refund is not guaranteed in every circumstance.

10. Long-Term Leases

Villa 57, Villa Sand, and Villa Bella Vita are, in addition to nightly bookings, available on a long-term lease basis. Long-term leases are governed by a separate lease agreement provided at the time of enquiry, and these Terms & Conditions apply to nightly and short-stay bookings only.

11. Changes to Rates & Availability

Rates displayed on this site are subject to change without notice, except for bookings already confirmed in writing. Live availability is subject to real-time confirmation at the point of booking.

12. Governing Law

These Terms & Conditions are governed by the laws of Thailand. Any disputes arising from a booking will be subject to the jurisdiction of the Thai courts.

13. Contact

Questions about these terms can be directed to sales@ap-natai.com or via WhatsApp.